北美人就這麼說：第1課 服務電話 15
第1課：打電話之服務電話 - 15
退貨服務
【對話2：打電話到客戶服務櫃檯退貨】
Hi, Customer Service Desk. What can I do for you today, sir?
Good morning. I bought this vacuum here a few months ago. It doesn’t work now. Can I return it or get it fixed?
Do you have your receipt with you?
Yes, I do.
When did you buy it from our store?
Four months ago.
I’m sorry. You can’t return it becasue too much time has passed since you purchased it. In order to receive a refund, you must return merchandise to the store within 90 days of purchase.
But the direction book says I will get one-year warranty.
Yes, I know. After 90 days, you need to call the company that manufactured the vacuum to fix it because it’s still under their warranty. Their phone number should be in the direction book that came with your vacuum.
Okay. I understand. I’ll call the Customer Sevice Office of the manufacturer. Thank you.
You’re welcome.
您好，客戶服務櫃檯。先生，我能爲您做什麼？
早上好，我在幾個月前買了這個吸塵器，現在它壞了。我能退換或者修理嗎？
您有購買時的收據嗎？
我有。
您是什麼時候從我們的店裏買的？
四個月前。
很抱歉。您不能退貨了，因爲距離您的購買日期已經有一段時間了。如果要全額退款，您必須在購買之後90天內把商品送回店裏。
但是說明書說保修期一年。
是的。90天之後，您需要聯繫生產商來修理它，因爲您購買的吸塵器還在廠商的保修期內。他們的電話應該在說明書裏有。
知道了。我會打給生產商的客服部的。謝謝。
不必客氣。
