北美人就這麼說：第1課 服務電話 14

第1課：打電話之服務電話 - 14

ing-bottom: 66.72%;">

退貨服務

【對話1：打電話退貨】

Hello. Thank you for calling Spend Mart.
Is this the Customer Service Desk?
Yes. How can I help you?
I bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it?
Do you have the receipt with you?
Yes, I do.
I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.
Thank you very much.
You’re welcome.

您好。感謝您致電Spend Mart。
請問是客戶服務櫃檯嗎？
是的。我能爲您做什麼？
一週前我在你們的店裏買了一件毛衣。標着是12號，可實際上是10號。我能換一件嗎？
請問您還留着收據嗎？
是的。
很抱歉給您造成的麻煩。請帶着您的收據和毛衣到店裏更換您需要的尺碼。
謝謝。
別客氣。