北美人就這麼說：第1課 服務電話 16
第1課：打電話之服務電話 - 16
退貨服務
【對話3：打電話給公司的客服部】
Hi. This is the Customer Service. How can I help you?
Hi. I bought one of your vacuums from spend-wart. It’s broken now.
Is it under warranty?
I think so. I bought it four months ago.
Yes, it is still covered by our warranty. Tell me the modle number of your vacuum, please.
Okay. The model number is 6594-c.
What’s your address, your name and your phone number?
906 Ottawa street. My name is David Yang. My phone number is 713-786-0234.
Okay. There are two Customer Service Offices in your area. The nearest one is Chadwich and Hacks Appliances.
Could you tell me where the office is located?
Sure. 878 Fennel South.
Oh, I know that place. It’s only two minutes drive.
You have to call the office first.
All right. Thank you very much for your help.
My pleasure.
您好。這裏是客服部。我能爲您做什麼？
您好。我在Spend-Wart買了你們生產的吸塵器。現在它壞了。
它還在保修期內嗎？
我想是的。我是四個月前買的。
是的，它還在保修期內。請告訴我您的吸塵器的型號。
好的。型號是6594-C。
您的地址、姓名和電話號碼呢？
渥太華街906號。我是David Yang。我的電話是713-786-0234。
好的。在您的居住地區有兩個客服中心。最近的是Chadwich and Hacks Appliances。
請告訴我它的地址。
南費奈爾大街878號。
哦，我知道那個地方，開車過去只要兩分鐘。
您需要先打電話預約。
好的。謝謝你的幫助。
我的榮幸。
