BBC初級商務英語第3期:打錯電話

Male: Hello, this is the press office.
Michelle: Rachel Allsop please.
Male: I’m sorry, you.must have the wrong number. There’s no-one of that name here.
Michelle: Oh. Can I check the number I’ve got…. is that not 5568790?
Male: No, it’s 5558790.
Michelle: Oh sorry about that. I must have dialled the wrong number.
Male: No problem! Bye!

Male: Hello, press office, can I help you?
Ruth: Hello. Paul Richards, please.
Male: I’m sorry, you’ve got the wrong number, but he does work here. I’ll try and put you through. In future his direct number is 5558770.
Ruth: Did I not dial that?
Male: No you rang 5558790.
Ruth: Oh, sorry to have troubled you.
Male: No problem. Hang on a moment and I’ll put you through to Paul’s extension.
Ruth: Thanks.



You must have the wrong number 你一定打錯了

Sorry about that 對不起，不好意思

I must have dialled the wrong number 我一定是打錯電話了

I’m sorry, you’ve got the wrong number 你打錯了

Sorry to have troubled you 給您帶來不便，請諒解

Instructions: Choose the correct word to complete the sentence.

1. You ______ have the wrong number.
A should
B would
C must
D can

2. His _______ number is 998922.
A straight
B direct
C certain
D sure

3. I'm ________ to have troubled you.
A upset
B apologise
C sorry
D sad

4. I'm sorry, you've _______ the wrong number.
A got
B had
C have
D put

answers

1. You ______ have the wrong number.
A should : Wrong – what word indicates that the person answering is sure the caller has the wrong number?
B would : Wrong - what word indicates that the person answering is sure the caller has the wrong number?
C must : Correct – the person answering has worked out that the caller has the wrong number
D can : Wrong - what word indicates that the person answering is sure the caller has the wrong number?

2. His _______ number is 998922 .
A straight : Wrong – we don't say ‘a straight number'
B direct : Correct – a ‘direct number' is someone's own telephone number
C certain : Wrong – we don't say ‘a certain number' in this context
D sure : Wrong – we don't say ‘a sure number'

3. I'm ________ to have troubled you.
A upset : Wrong – we don't use ‘upset' to apologise
B apologise : Wrong – ‘apologise' is a verb, but you need an adjective after ‘I'm'
C sorry : Correct – we say ‘I'm sorry' to apologise
D sad : Wrong – we don't use ‘sad' to apologise

4. I'm sorry , you've _______ the wrong number.
A got : Correct – this means that the caller has an incorrect number
B had : Wrong – the caller has the wrong number now, so we don't use the past tense
C have : Wrong – ‘you've' is a contraction of ‘you have' so you don't need ‘have' here
D put : Wrong – we don't ‘put' a number