原汁原味商務英語播客 第5課:打電話處理問題

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

問題和更多的問題。有時候商務似乎就在是處理問題。打電話時用外語和對方交流處理問題時，我們要特別小心，因爲我們無法看到對方的反應。

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.

在今天的商務播客中我們先聽下人們在電話中討論投遞的問題。然後我們一起來回顧用來建立關係，談論問題和達成協議的語言。