商務口語第100講:商務談判(1)
omer satisfaction 客户滿意度
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A: How do you guarantee the customer satisfaction?Sometimes they have unreasonable requests.
B: The way is always to say "yes" to a customer, but the "yes" is conditional.
A:你們怎樣保證客户滿意呢?有時他們會提一些不合理的要求。
B:關鍵是對客户永遠説“是”,但這個“是”是有條件的。
of market share 得到/失去市場份額
A: Why did we lose so much of the market share?
B: The government put a control on the loans. People are not buying cars like a year ago.
A:我們為什麼會失去這麼多的市場份額?
B:政府對貸款實施了控制,人們不像一年前那樣願意買車了。
rt/export 進口/出口
A: How could we import parts from China to reduce our costs?
B: Everyone is doing it. Why shouldn't we? There has to be a way for us.
A:我們怎麼能從中國進口零件來降低成本呢?
B:大家都這樣做,我們為什麼不應該這麼做呢?一定有辦法。
tooling 付費工裝
A: Are we going to pay for the tooling?
B: Yes. For this program, we will provide paid tooling.
A:你會付工裝費嗎?
B:是的,對這個項目我們會提供付費工裝。
games 敷衍搪塞
A: He was playing games with me.
B: We need to figure out how to nail him.
A:他是在敷衍我。
B:我們得想辦法控制住他。